Privacy Policy

Data Controller Information

lucidframearis Ltd is the data controller responsible for your personal data. Our details are:

• Company Name: lucidframearis Ltd
• Registration Number: HE258643
• Address: Gladstonos Street 14, 8081 Paphos, Cyprus
• Email: privacy@lucidframearis.top
• Phone: +357 26200476

Data We Collect

We collect and process the following types of personal data when you interact with our website and services:

Information You Provide Directly

When you contact us or use our services, we may collect data such as:

• Name and contact details (email address, phone number)
• Company information and job title
• Messages and correspondence you send to us
• Information provided during consultations or service delivery
• Marketing preferences and communication choices

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookie data and similar tracking technologies

How We Use Your Information

We process your personal data for the following purposes based on legitimate legal grounds:

Service Delivery and Customer Support

We use your data to provide our business cost reduction services, respond to enquiries, and deliver customer support. This processing is necessary for the performance of our contract with you.

Communication and Marketing

With your consent, we may send you marketing communications about our services, industry insights, and business updates. You can opt out at any time by contacting us or using unsubscribe links in our emails.

Website Improvement and Analytics

We analyse website usage data to improve our services, understand user preferences, and enhance the user experience. This processing is based on our legitimate business interests.

Legal Compliance

We may process your data to comply with legal obligations, such as tax requirements, regulatory compliance, and responding to lawful requests from authorities.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party providers who help us deliver our services, such as IT support, email services, and analytics platforms
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Protection of Rights: To protect our rights, property, or safety, or that of our clients or others

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our typical data retention periods are:

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing Data: Retained until you withdraw consent or for 3 years from last interaction
• Website Analytics: Aggregated data retained for 26 months
• Contact Enquiries: Retained for 2 years unless a business relationship is established

Your Rights

Under GDPR and Cyprus data protection law, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in specific situations
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally approved mechanisms to protect your data.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Complaints and Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Cyprus Data Protection Commissioner or your local supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.